Open, download and manage files

Open in VirgilTrack

Once a file is in the File Manager, anyone in your organisation can open it, download a copy, rename it, move it to another folder or delete it.

Each file’s actions are behind the button with three dots at the end of its row: Download File, Rename, Move to folder and Delete.

Open a file

Select the file’s name in the list. It opens in a new browser tab.

Pictures, videos, PDF documents and text files usually open in the tab itself. Close the tab to come back to the File Manager.

Download a file

Open the folder that holds the file.
Select the button with three dots at the end of the file’s row, then Download File.

Your browser saves a copy of the file, usually in your Downloads folder. The copy may have a different name from the one shown in the File Manager, for example if the file was renamed there. Rename the copy on your computer if you need to.

Rename a file

Select the button with three dots at the end of the file’s row, then Rename.
Change the name in the box.
Select the tick button to save, or the cross button to keep the old name.

You see “File successfully renamed”. The new name is what everyone in your organisation sees.

You can only rename one item at a time. If you start renaming another file or folder first, you see “Unsaved input detected. Please save or cancel the current item”.

Move a file to another folder

Select the button with three dots at the end of the file’s row, then Move to folder.

A window opens, “Choose location to move the file: “…”“. It lists every folder in your organisation, with its path, for example Root\Finance\Audit 2025.
To find a folder quickly, type part of its name in Search folder.
Select Move here beside the folder you want.
Check the file and the destination folder in the window that asks you to confirm, then select Yes, I confirm.

You see “Success” and a message that the file “was successfully moved to the following folder path”. The window closes, and the file is now in the folder you chose.

A file must always be in a folder, so Root isn’t offered as a destination.

Delete a file

Select the button with three dots at the end of the file’s row, then Delete.

You see “Confirm!” and “You are about to delete the file …”.
Select Continue to delete it, or Cancel to keep it.

You see “Success!” and “The file … was successfully deleted”. The file is gone for everyone in your organisation.

If something goes wrong

What you see	Why, and what to do
“An Error Occurred” when you move a file	The file couldn’t be moved, for the reason shown. Reload the page and try again.
“An error occured: …” or “An unexpected error occured. Refresh the browser or try again later.” when you delete a file	The file couldn’t be deleted. It may vanish from the list, but it comes back when you reload the page. Reload the page and try again.
“The specified file could not be found”	The file may already have been moved or deleted by a colleague. Reload the page to see the folder as it is now.
“Unsaved input detected. Please save or cancel the current item”	You are already renaming something. Select the tick or the cross on that row first.
“Failed to download file. Please try again.” when you select Download File	The copy couldn’t be fetched. Select the file’s name to open it in a new tab instead, then save it from there with your browser’s download or save button.