Learn the skills
Hierdie inhoud is nog nie in jou taal beskikbaar nie.
The Learn tab teaches emotional intelligence in short topics you can read in a few minutes. Each topic gives you something practical to try today.
Read a topic
Section titled “Read a topic”-
Open Emotional Intelligence, then Learn. Learn is the tab that opens first.
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Select a topic in the Topics list.
The topic opens beside the list. On a small screen, the topics run across the top instead.
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To move on, select Next: and the next topic’s name, at the bottom of the topic. To go back, select the button with ← and the previous topic’s name.
The list counts the topics you’ve opened, for example “3 of 11 read”, and ticks each one. The count starts again each time you open the page.
The five skills
Section titled “The five skills”Under The five skills, each topic is one skill.
| Skill | In one line |
|---|---|
| Self-awareness | Knowing what you’re feeling, why, and how it shows. |
| Managing emotions | Choosing how you respond, instead of reacting on the spot. |
| Motivation | Keeping going because the work means something to you. |
| Empathy | Understanding how someone else feels and what they need, even when you don’t agree. |
| Relationships | Using all of this to get on with people, work through disagreements and build trust. |
Each skill’s page has:
- A short paragraph, under the skill’s name, on why it matters.
- Try these: three practical things to do.
- Watch out for: a common mistake.
- Try it now · one minute: a short exercise. Select Think it through with Copilot to do it with Virgil, who asks you one short question at a time.
- Practise … in a conversation →: opens the Practise tab with only the practice conversations for that skill. See Practise with drills and conversations.
Tools for conversations
Section titled “Tools for conversations”Under Tools for conversations, each topic is a simple method, with How (the steps) and What it sounds like (an example).
| Tool | When to use it |
|---|---|
| Take a pause (STOP) | When you feel a strong reaction rising. |
| Name it to tame it | When you or someone else is upset. |
| Active listening | When understanding matters more than speed. |
| Feedback that helps (SBI) | When giving praise or raising a problem. |
| Coaching questions (GROW) | When helping someone solve their own problem. |
Words for feelings
Section titled “Words for feelings”The last topic, Words for feelings, groups precise words under seven broad feelings: Anger, Fear, Sadness, Shame, Joy, Calm and Surprise. “Frustrated” and “undervalued” are both a kind of anger, but they need different conversations. The more exactly you can name a feeling, the better you can respond to it.