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Comment on a control

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Each control has its own comments. Use them to post progress updates, ask questions and attach evidence, such as a signed report or a photo of finished work. Everyone who opens the control sees them.

  1. Open the risk’s page and select the Controls tab.

    Managers and employees: Risk Register, then the risk. The CEO: select your picture, then Risk Register, and select the risk.

  2. Select the control.

    Its panel opens at the side of the screen. You can also open a control from an email, a notification, the calendar or your weekly report: its panel has the same Comments section.

  3. Scroll down to Comments.

  4. Type your comment in the box that says “Write a comment…”.

  5. Optional: to attach files, select the paper-clip button (Attach files) and choose the files.

    You can attach up to five files to a comment, each up to 20 MB. The files you chose appear above the box with their sizes. To take a file off, select the cross beside it (Remove).

  6. Select the send button (Send).

You can post a comment with text only, with files only, or with both. The send button stays unavailable until there is something to send.

The Comments section of a control's panel: a posted comment with the author's name and picture and how long ago it was posted, and below it the Write a comment box with the paper-clip and send buttons
Comments on a control
  • Your comment appears at the bottom of the list, with your name and how long ago you posted it. Point at the time to see the full date and time.
  • Attached files appear under the comment with their names and sizes. Select a file to open it in a new tab.
  • On the risk’s Controls tab, the control’s row shows how many comments and files it has.
  • VirgilTrack may suggest a line about your update for your weekly report. See Suggestions and activity prompts.

Posting a comment doesn’t send anyone a notification. If someone needs to read it, tell them.

The panel shows the five latest comments. To see older ones, select Show … earlier comments at the top of the list. A control with no comments shows “No comments yet” and “Post progress updates, questions or files for this control.”

What you see Why What to do
“… is larger than 20 MB.” One of the files is too big. It wasn’t added. Make the file smaller, for example by saving a PDF at a lower quality, or split it.
“You can attach up to 5 files per comment.” The comment already has five files. Send it, then post the other files in another comment.
“Couldn’t post your comment. Please try again.” Sending failed. Nothing was saved. Try again. Your text and files are still in the box.
  • Attach evidence when you finish. A comment with the signed report or photo makes the control easy to check at the next review or audit.
  • Discuss the whole risk in its Discussion tab. Use a control’s comments for that control only. See A risk’s page.