AI assistant

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Virgil Copilot is the assistant built into VirgilTrack. Ask it about your work, your team or the strategy in your own words, or tell it what to do. It looks things up for you, prepares changes, and makes them only when you confirm.

Who uses it

Everyone. Once you have signed in, Virgil Copilot is on every page, for employees, managers, the CEO and administrators. It works as you: it can only see and change what your own role lets you see and change.

Some things are only for some roles. For example, only managers and the CEO can ask about their team’s reports, and only the CEO can have Virgil compile the monthly report. See What Virgil can do.

Ways to open it

How	What happens
Select the round Virgil Copilot button in the bottom-right corner.	The Copilot panel opens over the page.
Press `Ctrl` + `K` (`Cmd` + `K` on a Mac).	The panel opens, or closes if it is open.
Press `Ctrl` + `J` (`Cmd` + `J` on a Mac).	The quick bar opens, to delegate work or set a reminder in one sentence. See Delegate or remind in one sentence.
Select some text on a page with the mouse, then Ask Virgil in the small bar that appears.	The panel opens and Virgil explains the text and what to do with it.
Select a button that mentions Virgil or Copilot on a page, such as Think it through with Copilot on the Emotional Intelligence page.	The panel opens with a question about that page already asked.

The main ideas

It asks before it changes anything. Virgil shows every change as a card marked Needs your OK. Nothing happens until you select Confirm. The one exception is a mobile number: when you give Virgil the code VirgilTrack sent you, it verifies the number straight away. See Confirm what Virgil prepares.

It knows where you are. The top of the panel says which page you are on, for example “Looking at: Tasks”. Its suggestions change with the page, and “this task” or “here” means the one on your screen.

It shows its work. While Virgil works, the panel lists each step, such as “Checking your tasks…”. Afterwards a line above the answer says what it looked at, for example “Worked for 4.2 s: checked your tasks (6 tasks)”.

It answers from VirgilTrack. Virgil looks up your tasks, reports, risks and strategy rather than guessing. If it finds nothing, it says so.

It keeps your conversations. You can come back to an earlier conversation, search it, pin it or delete it. Your conversations are yours alone. See Your saved conversations.

It writes plain English for Namibia. Virgil is asked to use short sentences, British spelling, N$ for money and the 24-hour clock. It tries to understand words people mix in from Oshiwambo, Afrikaans, Otjiherero, Nama/Damara, Silozi or German. If you write a whole message in another language, it answers in that language.

Rules Virgil follows

Virgil is given these rules every time you ask something. Like any AI, it can still get things wrong, so check what matters.

It makes changes only through a card you confirm (apart from verifying your mobile number with the code you were sent).
It never asks for your password, and tells you not to type one in the chat. Passwords are changed in Settings. See Your profile and sign-in details.
It doesn’t submit your weekly report, delete anything, change someone else’s report, or change people’s accounts, roles and permissions.
It doesn’t promise anything for your organisation, such as approvals, money or exceptions, and it doesn’t state your organisation’s policies unless VirgilTrack has them.
It doesn’t guess how people feel, and it never describes a colleague’s mood from their reports or messages.
When you ask for something VirgilTrack can’t do yet, it says so and passes your request on to the VirgilTrack team.

Pages in this chapter

Ask Virgil Copilot: open the panel, ask a question, and use the answer.
What Virgil can do: what you can ask for, by area and by role, with examples.
Confirm what Virgil prepares: how the Needs your OK cards work.
Ask Virgil where something is: directions, and Show me where on your own screen.
Delegate or remind in one sentence: the quick bar for delegating work and setting reminders.
Your saved conversations: find, pin, rename and delete earlier conversations.

Virgil also helps in the Emotional Intelligence area. See Emotional intelligence.